Returns – Complaints

1 & 2. Warranty claim within the warranty period – choose whether you want a replacement product or a refund (no cost to the customer) We inspect all products before shipping them. However, if a product is damaged or defective in any way, or if you have received the wrong product or an incorrect quantity, we will replace the faulty product as quickly as possible at no cost to you. If you select this option, we will email you a prepaid return shipping label. You can then drop off the package at your nearest parcel service point. Once we have received your package and approved your warranty claim, we will send you a replacement product. We are not responsible for damage or defects to any component caused by misuse, excessive force, natural forces, accidents, collisions, impacts from flying debris, stones or other objects, incorrect installation, alterations or modifications of any kind. We are also not responsible for damage to auxiliary driving lights or vehicles resulting from careless use with protective covers or filters installed. The warranty does not cover personal injury and/or property damage arising from the installation or use of our products. Paint damage or cracked glass/lenses caused by external impacts, such as stone chips, are not covered by the warranty. We never reimburse installation costs that may arise in connection with a warranty claim, nor workshop costs, rental expenses or similar costs resulting from a delayed delivery. Incorrect warranty claims If your warranty claim proves to be unfounded, you will be charged SEK 250 including VAT for shipping and handling. An incorrect warranty claim means that the product is fault-free and works correctly when tested by us, and that the reported malfunction can be attributed to incorrect installation or insufficient troubleshooting. Example: A customer purchases a set of three LED auxiliary driving lights and submits a warranty claim for one or more of them because they do not illuminate or function as expected. We send replacement lights together with a prepaid return shipping label. However, when we test the returned lights, they prove to be completely fault-free and work as intended. Another example is when a customer submits a claim for an auxiliary driving light that does not illuminate, even though the actual problem lies in the wiring or connection rather than the light itself. Proper troubleshooting would have revealed that the problem was caused by something else, such as reversed positive and negative connections, an incorrectly positioned or poorly connected plug, a defective relay or an issue with the vehicle's electrical system. 3. Right of withdrawal within 30 days – refund requested, excluding larger bull bars; see section 5 (return shipping cost: SEK 95, paid by the customer) You have a 30-day return period – 100% customer satisfaction or your money back. Return the product in the condition you would expect to receive it yourself. You are, of course, entitled to open the packaging and test the product. If the returned product is damaged, we reserve the right to reduce the refund amount or reject the return. Refunds or cancellations of invoices/installment payments are normally processed within 5 working days. If you select this option, we will email you a return shipping label, and you can drop off the package at your nearest parcel service point. 4. Exchange / Incorrect purchase, EXCLUDING large bulky products (return shipping cost: SEK 95, paid by the customer) You have ordered the wrong product and would like to exchange it. If you select this option, we will email you a return shipping label, and you can drop off the package at your nearest parcel service point. We will issue a credit or refund once the package has been returned to us. You then place a new order.
You can already place a new order for the product you would like instead. 5. Exchange / Incorrect purchase / Right of withdrawal for large bulky products (return shipping cost: SEK 500, paid by the customer) You have ordered the wrong product and would like to exchange it. If you select this option, we will email you a return shipping label, and you can drop off the package at your nearest DHL ServicePoint. We will issue a credit or refund once the package has been returned to our supplier. You then place a new order.
You can already place a new order for the product you would like instead. REFUNDS If you selected invoice as your payment method and have already paid it, Svea Bank will send you a credit invoice. If you have not yet paid the invoice, it will be cancelled or partially credited once we have received your return. If you paid by card or direct bank payment, the refund will be issued to the same card or bank account used for the purchase. If you select the wrong type of request, the amount refunded may be reduced.